Ken Balentine 29 Banbury Road, Lumberton, NJ 08048 215-715-1151
Summary	IT professional with over 16 years of experience in support, administration and management. Excellent interpersonal, communication and presentation skills. Hands-on, team-building management style. Process driven and goal oriented.
EXPERIENCE	IT Consultant/Project Management	April 2007-Present
	Modern Technologies Group - Medford, NJ   (August 2007-Present) · IT Consultant; design and implement disaster recovery plan and campus network infrastructure upgrades for MTG, Inc. and its subsidiaries. · Delegate tasks and ongoing responsibilities to internal IT personnel. · Provide remote support as needed. Miles Technologies - Moorestown, NJ   (April 2007-August 2007) · IT Services Manager; developed outlined scope of IT projects, created and assigned respective tasks, managed billable time for projects and kept customers up to date through written and oral communications. · Identified out-of-scope work as needed and updated the customer accordingly. · Direct management of six consultants as well as co-management of IT department of thirty and coordination with internal departments for joint projects as pertaining to web, development and forensics. · Performed IT Systems analysis and estimates. · Worked with sales division to forecast business and resource availability.
	Lead Analyst, IT Eaton Fluid Power Group (Aerospace)	November 2000-April 2007
	Glenolden, PA · Lead/Functional Manager of Service Desk team of 14; responsible for Level-I and- II support for over 3500 clients at more than 30 North American locations. Direct support of 6 Windows servers and 200 local and remote PC/laptop clients. · Direct liaison with Level-III support groups and Eaton’s Global Support Center and Corporate IT for problem and change management. · Instrumental in establishing and constantly improving the support model that is the FPG Service Desk by way of virtual call routing, remote control, knowledge base tools, and ITIL procedures. · Responsible for the local configuration, deployment, administration and integrity of all infrastructure hardware and software items including Widows servers, PC/laptop clients, printers, routers, DSU/CSUs, bridges, switches, gateways, WAN, LAN, PBX and wireless/blackberry support. · Ensure compliance with legal and corporate IT requirements and policies including disaster recovery and software license tracking, hardware tracking and lease/maintenance agreements. · Lead multiple business unit activities and acquisitions including email and file system software migrations and travel to multiple plant/office locations to oversee and aid in migrations and rollouts. · Manage projects and tasks to incorporate new technologies, also held a 6-month interim divisional management position.
	Senior Consultant, IT RHI Consulting	April 1998-November 2000
	Eaton Aerospace - Glenolden, PA   (October 1999–November 2000) · Performed various duties as outlined above. · Provide daily support for all client and server platforms. · Migrated local facility from MS Mail, Novell Server, NT4/Win95 Client base to Windows/Exchange 2000 Servers and Clients. · Tested and certified applications for Y2K compliance and compatibly. TV Guide - Radnor, PA   (July 1999–October 1999) · Lead 5-person team on rollout of 500 Windows NT4 and 50 Apple G3 workstations. · Aided in Novell, Lotus Notes to Windows/Exchange server migration. · Responsible for the acquisition and asset tracking of all desktop hardware and software. · Testing and certifying platforms for Y2K compliance and compatibly with over 30 in-house and vendor developed applications. PHH Mortgage (Cendant) - Mt. Laurel, NJ   (April 1999–July 1999) · Co-lead 12-person team on rollout of over 3000 NT workstations. · Responsible for the procurement and tracking of over $5 million of hardware. · Seamlessly relocated multiple departments throughout the corporate campus. · Coordinated with various facilities management and union organizations.
	IT Manager/Publisher Modern Technologies Group	January 1991-April 1999
	Medford, NJ · Engineered and expanded all voice/data systems during growth from a 4-person company to over 60 employees. · Managed all technical and communication needs for industry trade shows including mobile LAN; voice and Point of Sale kiosks. · Served as publisher for two monthly trade magazines in the luxury transportation industry and supervised a team of fifteen Ad Sales, Marketing, and Graphic Design professionals. · Consulted in the production of all marketing and presentation materials. · Responsible for staffing of all direct reports and outlined development of each individual’s career path in an ever-changing environment. · Consistently met aggressive deadlines.
Education	Associate Degree in Electronic Technology NCST, Pulaski, PA Additional Credits and Certifications: Computer Science - YSU, Youngstown, OH CAM/CAD; Business Law and Accounting - CCC, Blackwood, NJ ITIL, A+, Network+, MS Windows Server, MS SMS, Project Management, Novell, Avaya Definity/Prologix Complete Technical Proficiencies and References available on request.